Faq

Important:

If you are an active iOS subscriber and the content appears as locked on the home screen, please tap on the settings icon on the top right and tap 'Restore Subscription'. This will restore your paid content back to your device.

1. PRODUCT

Is Moshi Twilight made for a specific age?

Moshi Twilight is aimed at kids over 4 years old but it can be enjoyed by any age group. We know it works on babies, toddlers, infants, children, teenagers and even adults!

 

Why are there no videos or animation?

Looking at mobile devices before sleeping is not recommended due to the lighting on mobile screens. Moshi Twilight’s enchanting audio-only content is designed to be played away from children’s eyes.

 

Can't I read the story to my child?

The stories and relaxations in the app have been designed and read in a very specific way, with calming narration, sleepy audio effects and soothing background music/sounds that relax kids into a wonderfully restful state.

 

How often is the content updated?

The content for subscribers is updated on a weekly basis. This could be a story, sound or relaxation. Buster's Daily Diary is also available daily.

 

How can I listen to Buster's daily diary?

Buster's Daily Diary is a daily short story ideal to listen before bedtime.

The book icon in the top corner of the screen gives you access to the full library of Buster's diaries.
You can play any previous diary entries again, but but to carry on to the next day, you need to listen to the current day until the end. A new diary will then be available to play every day.

Buster's Daily Diary is free to listen to for the first 7 days. To carry on after day 7 days, you need to be a subscriber.

 

2. TECHNICAL QUESTIONS

Can I install Moshi Twilight on any device?

You can install Moshi Twilight app on the following devices:

  • Apple device with Minimum iOS 9.0 or above.

  • Android devices with Android LOLLIPOP (5.0).or above.

  • Kindle Fire OS 5 or above

A limited version of Moshi Twilight  is available on Amazon Alexa and Google Assistant. (To install Moshi Twilight on Alexa you need to enable the Kids Skills.)

 

Does this work on Chromecast?

Chromecast is not available right now, but may be added in future updates. Until then, we suggest using Bluetooth so that the device can be removed from little listeners.

 

Airplay mode?

You can use Airplay to play Moshi Twilight on your Apple TV. When playing the stories, swipe up to show the Settings pop-up of the phone and select the Airplay icon.

 

Bluetooth Speakers?

To broadcast Moshi Twilight on your Bluetooth speaker, just make sure  Bluetooth is enabled on your device and properly paired with your speakers.

 

Can I use this offline?

To download a story on your device, tap the Download icon in the top left corner.
Downloaded stories will show a tick sign into the cloud icon.
You can play them offline.

Once the story has been downloaded the little cloud in the top left corner will have a tick in it. This means it is downloaded and then can be played offline.

You will not be able to download a story if you are already offline.
On iOS, when you play a story, it will be automatically downloaded in the background as well.

Android will cache temporarily the stories on your device when playing.

All downloaded stories are stored on your device depending on its storage capacity.

To clear up the downloaded stories from your devices, go to Settings and tap "Delete downloaded stories"
 

3. SUBSCRIPTION QUESTIONS

Content is still locked after subscribing

Please tap on the settings icon on the top left for Android or top right on iOS and tap 'Restore Subscription'. This will restore your paid content back to your device. :)

 

I bought a sub on my Android phone, will it unlock on my Android tablet?

Subscription purchases are tied to the primary Google account you have set up in the Google Play store when making the purchase. As long as you use the same Google account on all of your devices, the content should unlock. In rare cases it might take up to 24h for the purchase to be applied across all devices.

 

I have a subscription on an iPhone, can my child use it on an Android device?

Unfortunately, cross platform subscriptions are not possible right now. We will be working on a way for this to be possible in the future.

 

Family sharing is not working

Unfortunately family sharing is not available for In-app purchases. The best way to share the app with family members, is to login to the other device(s) with the ID details you used to purchase.

Download the app and then you'll have the purchases you have paid for. You will have to use the same ID for all updates. This only works if you are both on the same platform such as IOS/Android.

 

Can I buy individual stories?

For now, it is not possible to buy individual stories

 

Is the app free to download?

The app is free to download and contains some free content. However, if you do require further content and new content on a weekly basis, there is the additional option of the subscription service. All new content has been created by us, just for Moshi Twilight so cannot be found anywhere else!

4. ACCOUNT MANAGEMENT




Why should I create an account?

If you’re a subscriber, when creating an account, you can unlock Moshi Twilight on 2 other devices 😴  Sharing is caring!



Would my subscription work across all platform devices?


Yes, when you subscribe to Moshi Twilight and register using your email and password.

Your subscription will then unlock Moshi Twilight on up to 3 devices.

As long as those devices are within the list of devices supported, i.e

You can install Moshi Twilight app on the following devices:

  • Apple device with Minimum iOS 9.0 or above.

  • Android devices with Android LOLLIPOP (5.0).or above.

  • Kindle Fire OS 5 or above (Launch planned for end of January 2019)



Does that work for existing subscribers?

Yes! If you’re an existing subscriber.

  • Open the Settings screen and select Sign up.

  • Register using your email and password.

  • Don’t forget to Verify your email address and you’re all set.

You can then login using the same credentials on a second device and even a third device 😴



What if my active subscription does not show on my account?

If the stories do not get unlocked on your second device, it could be that the server failed to upload your receipt. Check your connection and restart the app on the device with the subscription.


Note that if you have 2 Google Play account on your device this also may causes issues. Make sure the account linked to the subscription if the first one.


Why can I only share on 3 devices?


We do have to limit the amount of devices that the subscription can be shared on. We feel that 3 devices is a fair number. If you require the subscription on different devices, simply go into your account and remove one of the other devices, to allow a different one to be added. This can be done as many times as required. 😴

What do I do if I forget my password?


Please click on “forgot my password’ link on the Login screen. We will then email you a new password link. Don’t forget to check your spam/junk! When you follow the email, you’ll be prompted to enter a new password.😴



What do I do if I forget my email?


If you remember your name or you’re unsure about which email address you used,

please contact us at moshi-twilight@moshimonster.com and we will help you to log back in.😴



Can I edit my email address?

Unfortunately you can’t edit your email in the app just yet.

Please contact us at moshi-twilight@moshimonster.com and we will help you with this.😴

Can I delete my account?

You can’t delete your account from the app yet.

Please contact us at moshi-twilight@moshimonster.com and we will help you with deleting your account.



Which data are you storing against my account?

Check our privacy policy for more info on how we store and manage your data

https://www.makebedtimeadream.com/twilight-privacy/


How do I log out from a device ?

You have 2 options for logging out from a device.

If you want to Log out from your current device:

  • Go to Settings

  • At the bottom of the page select Log out.

If you’d like to log out from another device:

  • Go to Settings

  • Select My Devices

  • Tap Remove next to the device you want to remove😴

It will take about an hour for the device to be logged out.



5. FREE PROMO CODES



How do the free promo codes work?


The free promo code contains 6 characters minimum. Once redeemed they will unlock Moshi Twilight premium content for a limited amount of time. The duration of the free trial depends of the code you are using.


You can use only one code at a time and a code can be redeemed only once.


When I try to redeem a code, it won’t work?


Redeeming a code can fail if the code has already been redeemed or if the campaign has expired.  It could also be that this is the wrong format.

Check that you have the correct code and contact us if you are still experiencing issues.

How can I redeem a free code?

To redeem a promo code, go to the app Settings and select “Redeem code”.

You will be asked to create a Moshi Twilight account with your email and password.

You won’t need to enter your credit card details.

You then can enter the code on the Redeem your code screen.

Once the code is redeemed successfully you will then be able to listen to the premium content.



How will I know my code has expired?

When your code expires you will be notified in the app and all the premium content will appear locked again.

To carry on listening to the Moshi Twilight stories, you can choose one of the subscription plan.